Privacy Policy

1. Introduction

Solix Green Energy Pty Ltd (ABN 77 7 02 56 7 824) (“Solix Green Energy”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth).

This policy applies to all personal information collected by us through our website at https://solixgreenenergy.online, by email, by telephone, in person, or through any other interaction with our solar and renewable energy solutions business operating in Melbourne VIC and surrounding areas.

2. The Australian Privacy Principles

The APPs govern the way organisations collect, use, disclose and store personal information. We are bound by the APPs and will handle your personal information in accordance with them at all times.

3. Personal Information We Collect

The types of personal information we may collect include:

• Your name and contact details, including your email address and residential or business address;
• Details of your enquiry, including information about your property, energy usage and interest in solar panels, batteries or other renewable energy solutions;
• Information provided when you request a quote, book a site assessment or enter into an agreement with us;
• Records of communications between you and our team; and
• Technical information collected automatically when you visit our website, such as your IP address, browser type and pages visited.

We will only collect personal information where it is reasonably necessary for one or more of our functions or activities, and generally only with your consent. Where it is reasonable and practicable to do so, we will collect personal information directly from you.

4. How We Collect Personal Information

We may collect personal information:

• When you submit an enquiry or quote request through our website;
• When you email us at ceo@solixgreenenergy.online;
• When you speak with our staff or representatives;
• During site assessments, installations and after-sales service; and
• Automatically through cookies and similar technologies when you browse our website.

5. Purposes for Which We Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing quotes for solar and renewable energy solutions;
• Planning, installing, servicing and maintaining solar energy systems;
• Processing payments and managing our business relationship with you;
• Complying with legal and regulatory obligations, including those relating to electrical safety, warranties and government solar rebate schemes;
• Improving our products, services and website; and
• Marketing our products and services, where you have consented or where otherwise permitted by law.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You may adjust your browser settings to refuse cookies, although some features of our website may not function properly as a result. Analytics data collected through cookies is used in aggregated form and does not identify you personally.

7. Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary for the purposes outlined in this policy, including:

• Solar equipment suppliers, distributors and installers engaged to fulfil your order;
• Accredited installers and electrical contractors working on our behalf;
• Payment processors and financial institutions;
• Government agencies, distributors and network operators in connection with solar rebate schemes, grid connection approvals and regulatory compliance; and
• Professional advisers such as accountants, lawyers and insurers.

We do not sell your personal information to third parties. Any third parties we engage are required to handle your personal information in accordance with the APPs and this policy.

8. Overseas Disclosure

We may store personal information with cloud service providers whose servers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.

9. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, unauthorised access, modification and disclosure. This includes appropriate physical, electronic and managerial safeguards. Personal information that is no longer required for a permitted purpose will be destroyed or de-identified in accordance with the APPs.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@solixgreenenergy.online. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information where permitted by law.

11. Direct Marketing

We may use your personal information to send you information about our solar and renewable energy products and services where permitted under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). If you no longer wish to receive marketing communications from us, you may opt out at any time by emailing ceo@solixgreenenergy.online or by using the unsubscribe facility included in our electronic communications.

12. Notifiable Data Breaches

Where a data breach occurs that is likely to result in serious harm to individuals whose personal information is involved, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

13. Complaints and Feedback

If you have concerns about how we have handled your personal information, or if you believe we have breached the APPs, please contact us first so that we can address your concerns:

• Email: ceo@solixgreenenergy.online

We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it thoroughly and respond to you within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Solix Green Energy Pty Ltd
ABN 77 7 02 56 7 824
Melbourne VIC
Website: https://solixgreenenergy.online
Email: ceo@solixgreenenergy.online